Terms and Conditions
These Terms and Conditions govern all bookings with Kenge Expeditions Ltd., including Kilimanjaro trekking packages and related services. By booking with us, you agree to the following terms.
Emergency Evacuation and Insurance
All our treks include an emergency evacuation surcharge and evacuation via stretcher and 4×4 vehicle. However, hospital charges and helicopter evacuation are not covered by Kenge Expeditions Ltd. Therefore, all clients are required to have comprehensive travel insurance that covers high-altitude trekking above 5,000 meters (up to 5,895 meters). Please verify that your policy includes this coverage before your trip.
Payment Policy
Deposit £200 or 200usd secures your booking. (10% deposit for Private treks – use code DEPOSITONLY) This includes £40 (50usd) admin fee that is non-refundable. See details of the cancellation policy below. There are two payment options to settle the remaining balance:
Option A: 100% of the remaining total balance payable 14 days before the start of the trek via bank transfer or debit/credit card.
Option B: 50% of the remaining total balance payable 14 days before the start of the trek via bank transfer or debit/credit card. Remaining 50% to be paid on the day before the start of the trek plus 4% transaction fee. Payable by debit/credit card (GBP) payment link or in cash. (USD only)
Example trip £2090. £200 deposit paid at the time of booking. £945 to be paid 14days before the start of the trek. Remaining £945 + 4% = £982.80 payable on the night during your briefing, before the start of the trek.
Cancellation and Refund Policy
We are committed to supporting you throughout your trek and will do our utmost to help you reach the summit. However, please note the following refund policies:
(Refunds will be processed within 10-14 working days.)
- Cancellation Refunds:
- More than 14 days before the trip start date: Full refund. (minus £40 admin fee)
- Less than 14 days before the trip start date: 50% refund or transfer to an alternative date.
- Less than 7 days before the trip start date: No refund.
- No Refunds:
- If you are unable to reach the summit or choose to discontinue the trek for any reason.
- If our staff determines that it is unsafe for you to continue the trek.
- If you exhibit any abusive behavior (physical or verbal) toward our staff, which will result in immediate termination of the service.
- Kenge Expeditions reserves the right to change the guide depending on staff availability. All our guides are trained and qualified Tanzanian Mountain Guides.
Intellectual Property
All content, logos, and visual media created by Kenge Expeditions Ltd. are protected by copyright laws. By joining our tour, you consent to being included in any photos or videos used for marketing purposes. If you prefer not to appear in our promotional materials, please inform us in writing.